fbpx

Shipping and Returns Policy

Thank you for visiting and shopping at ARTISTE. Following are the terms and conditions that constitute our Shipping Policy.

Shipment processing time
All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email or telephone.

Shipment method
Australia Post Express Packages – with tracking

Shipping rates & delivery estimates
Shipping charges for your order will be calculated and displayed at checkout.

Shipment Package Estimated delivery time Shipment cost
500g to 1kg 2 business days $15.70
1kg to 3kg 2 business days $19.35
Pickup * Opening hours Free

Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

International Shipping Policy

We currently do not ship outside of Australia.

Returns Policy

Returns and Replacements
If you are not completely satisfied with your purchase, we offer a refund or exchange (unopened product only) within 7 days of the original purchase. If you do wish to return your products, please contact us for our return procedure and a return authority. We do not offer returns or exchanges due to a change of mind.

Artiste Plastic Surgery is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Artiste Plastic Surgery takes no responsibility for goods that may be lost upon return. Once the returned goods are received by Artiste Plastic Surgery in the original unopened condition, we will refund the original purchase price and send a confirmation email.

Please save all packaging materials and damaged goods before filing a claim.

Book a Consultation

Feel free to complete the form or to contact us:

  • Drop files here or
    Accepted file types: jpg, gif, png, pdf, Max. file size: 20 MB, Max. files: 10.

    Updated Information for Covid-19

    Artiste Plastic Surgery is Open and we are performing surgery and adhering to guidelines from the World Health Organisation to keep you safe.